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| issues with admin cp account | |
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| Tweet Topic Started: Sep 10 2008, 05:20 AM (148 Views) | |
| omglikewtfroxxy | Sep 10 2008, 05:20 AM Post #1 |
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Member
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hi so im not sure what you guys can do for me (because it says not to ask for Admin CP access if a problem can only be solved by accessing the admin CP, tell the user to send in a support ticket) but im going to post a question anyway since it's the last thing i really can do. a while back our site was turned offline so that myself and the other admins could revamp it. the initial creator of the board (my sister) had left a while back and thus none of us had the password (because she forgot it) to the main root admin account but it was okay since we had 3 other people will full powers on the board. when the site was turned offline we were fine revamping for the first few days but somewhere during the process my sister decided to take up role playing again and came online. she made the mistake of trying to reorder and reset some accounts but demoted everyone making it impossible for any of the 3 active admin to login and then forgot her password. the "I've forgotten my password! Click here!" button doesn't seem to be working and none of us can send in a password without access so would it be possible to just reset the board so it would come online and we could all login and use the "I've forgotten my password! Click here!" link? that way my sister could get her admin password back and give us all board control again. |
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| Dyegov | Sep 10 2008, 10:51 AM Post #2 |
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D . r . e . a . m . i . n . g
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You're better off starting a support ticket. Since you don't seem to have access to your board, create a temporary one and send the ticket from there. |
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4:15 AM Jul 11