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Obtaining back-up files.; Support ticket has not been answered.
Topic Started: Dec 4 2008, 08:43 PM (237 Views)
Skorpio21 PR
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Obtaining back-up files.

Board [ http://z10.invisionfree.com/Our_Latin_Empire ]

I sent in a Support Ticket almost three months ago, which has not been answered, where I asked for my Back Up files. I read there was a small fee to be paid; which I am willing to pay, in order to get a Back Up of one's forum.

If this is true, then, how much this fee is. If it is not true, then, how do I prepare from a major crash (as my friend's board suffered, losing almost everything)?
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Jonathan
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Perhaps there's been a bit of confusion. We don't offer a back-up service for you to download back-ups. We only offer a conversion service, which allows you to convert your board's database to an IPB 1.3 format, but this is unusable with InvisionFree. It is purely for use with an external hosting provider, should you wish to leave InvisionFree's servers.

Can I ask, was your friends board on server 6?
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