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Logged Out And Error Codes.
Topic Started: Mar 29 2009, 08:32 AM (417 Views)
Deleted User
Deleted User

Hi.

As it has been over 36 hours since your last reply is there a problem with the support ticket facility?
One of the main reasons we converted to zetaboards was because of the improved support that was offered with zeta, We have a big problem with our forum where members are constantly being logged out and nobody seems to be able to help us.
thanks Julie.

http://s9.zetaboards.com/Nature_uk/index/
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Tony
Member Avatar
If found, please report missing.

Do these issue occur when using Internet Explorer? If so, could you ask the users experiencing the issues disable JavaScript and try again.

Looking at your boards source code I have noticed a few issues and duplicate </script> tags. Small things like this, and open tags can cause issues with Internet Explorer.
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Deleted User
Deleted User

Hi Tony.

The problem seems to be occuring with AOL and IE7 but no other browser as yet.This problem has only occured since the theme disappeared on march the 24th,an issue solved by yourselves on the same day.

Dave.
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Deleted User
Deleted User

Hi Tony.

Could you possibly point out to us which area of the board and what tags are stray?

Many thanks.

Dave.
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Tony
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If found, please report missing.

The best thing you can do is look through the theme templates and board templates and check everything.
Quote:
 
<span style="color: blue; font-size: 18px"
<p><b>Todays News:</b></p>
<p><marquee>...</b></marquee></p></span>
Quote:
 
<a href="http://z9.invisionfree.com/Nature_uk/index.php?showforum=33", "Photo Competition">Photo Competition </ |
<center><img src="http://s302.photobucket.com/albums/nn96/natureuk/th_2078.gif"> </a> <a href="http://s9.zetaboards.com/Nature_uk/search/?c=5">Today's active topics </a> <img src="http://s302.photobucket.com/albums/nn96/natureuk/th_137.gif"><a href="http://s9.zetaboards.com/Nature_uk/index/", "Home">Home </p></a></center>
Quote:
 
<script type="text/javascript" defer>/************************** Add "New Topic"
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Deleted User
Deleted User

Hi Tony.

Thanks very much for that and we have removed all those highlighted except for the photo competition link.We are still however having the same problem and were wondering,as we are unsure exactly what we are looking at to remove,if you could possibly take a look for us and point out which stray tags need removing and where abouts they are to be removed from.We know you must be busy but would really appreciate any help at all you could give us in solving this problem as we really don't know what to do next.

Many thanks.

Dave.

http://s9.zetaboards.com/Nature_uk/index/
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Tony
Member Avatar
If found, please report missing.

In my previous post, the pieces I bolded are incorrectly nested and may / can cause issues with early versions of Internet Explorer.

Replace them with the following (use your browsers find option to locate the required areas):
Quote:
 
<span style="color: blue; font-size: 18px"
<p><b>Todays News:</b></p>
<p><marquee>THIS IS YOUR MARQUEE CONTENT</marquee></p></span>
Quote:
 
<a href="http://z9.invisionfree.com/Nature_uk/index.php?showforum=33" title="Photo Competition">Photo Competition</a>
<center><img src="http://s302.photobucket.com/albums/nn96/natureuk/th_2078.gif"><a href="http://s9.zetaboards.com/Nature_uk/search/?c=5">Today's active topics</a><img src="http://s302.photobucket.com/albums/nn96/natureuk/th_137.gif"><a href="http://s9.zetaboards.com/Nature_uk/index/" title="Home">Home</a></center>
Quote:
 
<script type="text/javascript">/************************** Add "New Topic"
Could you also have the users experiencing issues check their browsers security settings and make sure it's allowing your boards cookies.
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