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| Tweet Topic Started: Dec 5 2009, 05:08 PM (342 Views) | |
| Dolphine-ZNS | Dec 5 2009, 05:08 PM Post #1 |
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I have a member from Hong Kong and she cannot access my forum no matter what she tries. She gets the "you do not have permission to access this forum" message that banned users get. She couldn't register to begin with, so I pre-reged her. Then she told me she couldn't log in. I checked her details and was able to successfully log in with her account. So I asked her to send me her IP number and then I checked it against the 30 or so IPs i have in the ban list and nothing comes close. Even just taking 2 of the 4 digits she doesn't match anything. She isn't blocked by username or email either. I have a cbox installed and she can access that and post, just not log into the board. The 2 IPs she uses from Hong Kong are actual well known HK telecoms companies. Both IPs are quite different. I could understand if one was blocked, but for both to be blocked is surprising. I don't have any other members from Hong Kong so can't really test anything out. Suffice to say that no other worldwide members have any issues accessing the site. Is it possible that the new passive anti spam bot system is blocking certain ranges or something? Should I elevate this via a support ticket through my admin CP? Any help to get this user to be able to access the forum would be helpful - thanks. |
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| Ryan | Dec 5 2009, 07:47 PM Post #2 |
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Please submit a support ticket. We'll be able to help you more efficiently this way. http://docs.zetaboards.com/supportticket |
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| Dolphine-ZNS | Dec 6 2009, 12:36 AM Post #3 |
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okay, will do Will, thanks! |
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| Tony | Dec 6 2009, 04:07 AM Post #4 |
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If found, please report missing.
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As the ticket has been submitted I shall close this topic.
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10:51 AM Jul 11