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Support Ticket Unanswered
Topic Started: Mar 8 2011, 08:29 PM (475 Views)
roughneck
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Hello. I run a invisionfree forums. About two weeks ago (Feb 20) i submitted a support ticket. Two days after i opened it "Brian" replied asking for more information, that same day i replied again with the asked information.

Since then (after two weeks) i haven't received another reply, although i was informed here that a reply would usually happen within a couple days at most. :-/

Can anyone help me :'( ?

My forum URL is: http://z9.invisionfree.com/TTF_Legion_Forums/index.php?act=idx


EDIT : i apoligize, just realized i posted this in zeta-forums and not invision.

Thanks
Edited by roughneck, Mar 8 2011, 08:31 PM.
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Liam
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~

Password restorations are a common request for many boards, and therefore often lead to a lengthy queue. Your ticket has been elevated to our management and is awaiting a response. Creating support topics for the same problem will not speed up this process.

We appreciate your patience. :)
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roughneck
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That is understandable. Anyway i can get an "ETA" on possible ticket response date?
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Jonathan
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Unfortunately it can take several weeks, if not longer. Restoration requests are quite long processes, and as Liam mentioned, we get a lot of them.

I apologize for the inconvenience.

Jonathan
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