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| Support Ticket request | |
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| Tweet Topic Started: Jun 16 2011, 11:35 AM (451 Views) | |
| Dan6534661 | Jun 16 2011, 11:35 AM Post #1 |
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Over an hour ago I sent in an urgent support ticket. My board is being hacked by someone. I included all the nessacery links in the ticket, but i am just wonedring why i haven't had a reply yet; this is serious and i need help asap! Thanks. I know that I probably shouldn't bump this but please, someone respond? Edited by Dan6534661, Jun 16 2011, 12:05 PM.
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| cvn-tv-dip | Jun 16 2011, 12:12 PM Post #2 |
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What has happened with your board (damage-wise)? Can you access your account and Admin CP?
Edited by cvn-tv-dip, Jun 16 2011, 12:12 PM.
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| Dan6534661 | Jun 16 2011, 12:16 PM Post #3 |
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Yes, nothing has been removed and i have access to everything, at the moment. I have turned my board offline and de-moted all moderators just to be sure, but this hacker knows what he's doing. A friend of his attacked another board of mine last year and all the content was lost. Now, he's just watching everything I do, and has openly said on another site that he has access to everything, and he knew a conversation that i had via PM with someone on my board. Edited by Dan6534661, Jun 16 2011, 12:17 PM.
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| cvn-tv-dip | Jun 16 2011, 12:31 PM Post #4 |
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As long as your password is protected, the person can't crack your board. Tell all your staff to secure their passwords for their accounts, and also for their e-mail. Furthermore, make sure you don't have malware on your computer so you don't get keylogged or anything. |
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| Dan6534661 | Jun 16 2011, 12:38 PM Post #5 |
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Then how is this guy able to view all the content on the board as a guest when guests are blocked? Either he has already hacked it, or has somehow gained entry through other means. Whichever it is, I want something to be done, and in any case, i'm still waiting for a reply to my original support ticket. But, thanks for your help, and i will make sure that all accounts on the board are secure (pretty sure they are already since i told all members to secure their accounts months ago, but still). |
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| cvn-tv-dip | Jun 16 2011, 12:47 PM Post #6 |
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Just because it says "viewing board" doesn't mean the person can actually see its content. Instead, the person would be getting an error message prompting a log in. |
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| Dan6534661 | Jun 16 2011, 12:50 PM Post #7 |
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This guest is not only "viewing board". Myself and several other members have caught it following us to various topic's. And the hacker has openly posted on another site, and knows that we have devised a security code system. He could only know this if he was able to view the board and PM's. Edited by Dan6534661, Jun 16 2011, 12:52 PM.
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| Brian | Jun 16 2011, 02:41 PM Post #8 |
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Go Irish!
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I've responded to your ticket
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3:14 PM Jul 11