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| Member registration problem | |
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| Tweet Topic Started: Mar 14 2014, 09:03 AM (160 Views) | |
| sugarpuff | Mar 14 2014, 09:03 AM Post #1 |
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Member
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I;ve got registration set to email validation, but one of my users has said she hasn;t got one. She's done the usual, checked spam etc but it's not there. Any ideas what I can do? I can't pre-register her because her name is taken, dunno what to do. |
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| Helena | Mar 14 2014, 11:23 AM Post #2 |
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M is for Mod
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You can validate her registration manually in your Admin CP here: AdminCP > Menu > Users & Groups > Authorization List Alternately, you can search her username here: AdminCP > Menu > Users & Groups > Member Search and edit her group |
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| sugarpuff | Mar 14 2014, 12:57 PM Post #3 |
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Thanks Helena I edited her group. Strange thing is, she's not showing as my newest registered member. The lady who registered before her is, if that makes sense.
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| Helena | Mar 14 2014, 01:10 PM Post #4 |
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M is for Mod
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That's likely because the validation was not completed since you edited her member group instead of the first option. If its important to you to have her show as the most recent member, you would need to delete her account and have her register again. |
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