| We hope you enjoy your visit. You're currently viewing our forum as a guest. This means you are limited to certain areas of the board and there are some features you can't use. If you join our community, you'll be able to access member-only sections, and use many member-only features such as customizing your profile, sending personal messages, and voting in polls. Registration is simple, fast, and completely free. Join our community! If you're already a member please log in to your account to access all of our features: |
| What the staff do for you... | |
|---|---|
| Tweet Topic Started: Sep 3 2014, 09:00 AM (785 Views) | |
| -The- | Sep 3 2014, 09:00 AM Post #1 |
|
#the { display: none; }
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
We've all seen the topics that tell us that the staff are busy - and this is true - but some members still seem to think that they have an infinite amount of time in their hands with which to help them specifically. Most members around for over a year have heard snatches of what the staff do to keep everything going smoothly, but the newer members don't. So this topic is in fact really a topic which showcases what the staff do when they are working for ZNSR. We've all heard about the Support Tickets, but what else do the staff do? My idea is that this topic can then be linked to users who don't realise what staff do, and I personally will link to it in my signature. The |
![]() |
|
| Jonathan | Sep 3 2014, 01:57 PM Post #2 |
![]()
|
Support tickets definitely take up the majority of our time. Specifically, restorations on ZB can be quite time consuming. We can assist with restorations on IF by verifying the identity of board owners before passing them on to Brian. Tickets such as ad problems (malicious ads getting into the network for example) can be very time consuming due to the volume of tickets that come in about them, and the difficulty in tracking down what ad is causing the problem. We can also assist with sales tickets as we do have the ability to adjust as removal/premium/disk space on ZB. We can also assist in sorting and processing forum violations and feedback submitted via the ZB admin cp. This is a huge project though so this tends to be tackled bit by bit. Certain staff members take on special projects, such as Helena maintaining the theme of the month. Documentation is maintained exclusively by the staff, although admittedly there haven't been as many edits lately (until we get our new features out that is...) At the moment, we are also involved in testing new features for Brandon on a test server, as well as suggesting and advising on how to implement features not yet developed (we do not have any development abilities, I should add). Edited by Jonathan, Sep 3 2014, 02:01 PM.
|
![]() |
|
| Billamen | Sep 3 2014, 02:34 PM Post #3 |
|
Member
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
I used to be staff on multiple boards back in the day (not here at all though), but I can say that being staff is definitely time consuming especially if you have a lot of responsibilities. As a veteran to this board, I can tell that staff here are busy, and even from my experience in the past, that staffing a board is hard work. Even more so if you have a full or part time job that also takes up time. I even remember when ZetaBoards wasn't finished and people didn't know what to expect, and look at it now. |
![]() |
|
| -The- | Sep 3 2014, 03:08 PM Post #4 |
|
#the { display: none; }
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
For the sake of improving this topic for others, what sort of quantities are we looking at here? (For instance, how many tickets come in each day - how many get answered each day?) |
![]() |
|
| Ferby | Sep 3 2014, 03:22 PM Post #5 |
![]()
Developer
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
I think the thing with staff is that is is a voluntary job and since the majority of staff have jobs, they can't always dedicate their time to helping with support. I'm extremely thankful to a few staff members in particular for helping me out
|
![]() |
|
| Jason | Sep 3 2014, 04:16 PM Post #6 |
|
Member
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
Same as that Ferby, can't fault the help I have received from staff and ex-staff that I have received. Not to mention some of the fantastic members as well. It's a thankless task at times on any board, but on the whole it's a pretty good bunch that hang around here
|
![]() |
|
| -The- | Sep 4 2014, 02:11 AM Post #7 |
|
#the { display: none; }
![]() ![]() ![]() ![]() ![]() ![]() ![]()
|
I totally agree with you, the staff do an amazing job, and I respect them hugely. But this topic was mainly for people who don't know what the staff do, rather than the veterans who do know most of what the staff do.
Edited by -The-, Sep 4 2014, 02:11 AM.
|
![]() |
|
| 1 user reading this topic (1 Guest and 0 Anonymous) | |
| « Previous Topic · Service Discussion and Feedback · Next Topic » |
| Track Topic · E-mail Topic |
8:54 PM Jul 10
|



![]](http://b1.ifrm.com/0/1/0/p601690/pipright.png)





8:54 PM Jul 10