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Server Downtime Discussion Topic
Topic Started: Nov 21 2016, 06:54 PM (9,994 Views)
Stephen
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Twilight is upon me, and soon night must fall.

Heaven is a Halfpipe
Nov 23 2016, 12:37 PM
Here's some service food for thought anyway so my post isn't just a moan: not being able to communicate with our members also seems like it could be improved in distressed times and maybe something could be put in place so that the admin control panels can still be accessed even if a server is down, so we could bulk email our members updates or something. Or we could set our own "down" message. I know there's a message up there directing to the support topic but I feel a lot of members and communities would feel more assured with a personal message from the board admin. My board in particular has lots of events going on with time limits and my community would feel more assured that things will be shuffled around when the board is back and not to worry about that. Might seem like a small thing but can make all the difference, IMO.
Unfortunately that would not be possible in a scenario like this. The best way to explain it is thinking about upgrading a device. An iPhone or iPad is a good example. You back those up to your computer and the cloud. But sometimes something happens where the device is wiped and you need to restore that backup and until you do, you can't access any of your data. Essentially that is what happened here. There would be no way to access your Admin CP because it wasn't there until the data backups were completed. Same with your members. They all exist in the backup but the backup is data that can't be used until it is uploaded onto the server. Does that make sense? So while the idea is something we would defintitely consider, this is not a situation where it was feasibly possible. The message you saw was sort of like a parked domain message. Because all those addresses exist, a message could be left on the board. But until those boards had their data back, they couldn't be accessed.
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cynosure.x
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[ *  *  * ]
Damn you server 11.
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Brandon
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Sree
Nov 23 2016, 12:50 PM
Gaomon274
Nov 23 2016, 12:11 PM
Oh geez at the 6 PM ETA for server 11 ZB...
:(
I am doing my best to get it completed sooner than expected. I will update the ETA as we go.
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-The-
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#the { display: none; }
[ *  *  *  *  * ]
Brandon
Nov 23 2016, 01:11 PM
Sree
Nov 23 2016, 12:50 PM
Gaomon274
Nov 23 2016, 12:11 PM
Oh geez at the 6 PM ETA for server 11 ZB...
:(
I am doing my best to get it completed sooner than expected. I will update the ETA as we go.
Just popping in to say thanks for everyone working on this ^_^
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Gaomon274
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Brandon
Nov 23 2016, 01:11 PM
Sree
Nov 23 2016, 12:50 PM
Gaomon274
Nov 23 2016, 12:11 PM
Oh geez at the 6 PM ETA for server 11 ZB...
:(
I am doing my best to get it completed sooner than expected. I will update the ETA as we go.
We appreciate the hard work the Zathyus team has done to get us back in action. :up:
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harpo516
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IWS forum still down :( - how much longer
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Nicolas
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"PLES RING IF AN RNSER IS REQIRD."

harpo516
Nov 23 2016, 01:16 PM
IWS forum still down :( - how much longer
Hi! Can you provide a link for that forum?
Likely, it is on ZetaBoards server 11, which is the only server still down, and is estimated to be back up at 6PM Eastern time. (Roughly 6 hours from now, but could be sooner as our developer works on it.)
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Sree
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Member
[ *  * ]
Brandon
Nov 23 2016, 01:11 PM
Sree
Nov 23 2016, 12:50 PM
Gaomon274
Nov 23 2016, 12:11 PM
Oh geez at the 6 PM ETA for server 11 ZB...
:(
I am doing my best to get it completed sooner than expected. I will update the ETA as we go.
Thank you for working tirelessly to fix this.
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Reece MobLife
Member
[ * ]
ETA, ETA, ETA...

Can I get a guaranteed GMT time of when server 11 will be back up?

My forum members are screwing, treating this as doomsday.
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spiiike
Member
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Stephen
Nov 23 2016, 12:57 PM
Heaven is a Halfpipe
Nov 23 2016, 12:37 PM
Here's some service food for thought anyway so my post isn't just a moan: not being able to communicate with our members also seems like it could be improved in distressed times and maybe something could be put in place so that the admin control panels can still be accessed even if a server is down, so we could bulk email our members updates or something. Or we could set our own "down" message. I know there's a message up there directing to the support topic but I feel a lot of members and communities would feel more assured with a personal message from the board admin. My board in particular has lots of events going on with time limits and my community would feel more assured that things will be shuffled around when the board is back and not to worry about that. Might seem like a small thing but can make all the difference, IMO.
Unfortunately that would not be possible in a scenario like this. The best way to explain it is thinking about upgrading a device. An iPhone or iPad is a good example. You back those up to your computer and the cloud. But sometimes something happens where the device is wiped and you need to restore that backup and until you do, you can't access any of your data. Essentially that is what happened here. There would be no way to access your Admin CP because it wasn't there until the data backups were completed. Same with your members. They all exist in the backup but the backup is data that can't be used until it is uploaded onto the server. Does that make sense? So while the idea is something we would defintitely consider, this is not a situation where it was feasibly possible. The message you saw was sort of like a parked domain message. Because all those addresses exist, a message could be left on the board. But until those boards had their data back, they couldn't be accessed.


I understand, thanks for taking the time to explain.

Brandon
Nov 23 2016, 01:11 PM
Sree
Nov 23 2016, 12:50 PM
Gaomon274
Nov 23 2016, 12:11 PM
Oh geez at the 6 PM ETA for server 11 ZB...
:(
I am doing my best to get it completed sooner than expected. I will update the ETA as we go.


Thanks Brandon
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Nicolas
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"PLES RING IF AN RNSER IS REQIRD."

Reece MobLife
Nov 23 2016, 01:31 PM
ETA, ETA, ETA...

Can I get a guaranteed GMT time of when server 11 will be back up?

My forum members are screwing, treating this as doomsday.
Unfortunately, a guaranteed time is not possible.
11PM GMT is the current estimate. Brandon is working to make that happen sooner.
Please assure your community this is not doomsday, but we understand the anxiety and are eager to have all communities accessible again.
My own board is also on s11, so I appreciate your frustration, but things are happening as quickly as they can.
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paintsn
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>>>NeWbIe 4LiFe<<<
[ *  * ]
You the man Brandon..and great staff too! Much respected!
Edited by paintsn, Nov 23 2016, 01:51 PM.
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skyfallzeus
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Farewell zb thx for the memories
[ *  *  *  *  * ]
cynosure.x
Nov 23 2016, 01:09 PM
Damn you server 11.
I concur cyn :zombie: we all must have patience. I have 6 test boards awaiting modifications
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Katzesaft
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My forum is on server 11 so it's still not on, but I just want to say thank you to the staffs for keeping me updated. And for working to make all the servers online again as well. I really appreciate it.
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-The-
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#the { display: none; }
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Nicolas
Nov 23 2016, 01:34 PM
My own board
Should I report that to Cyndi? :ninja:
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