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No response to support tickets
Topic Started: Mar 8 2017, 12:17 PM (1,303 Views)
Link2013
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Scientist
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It would be nice if the staff would respond to support tickets instead of having them not being responded to.
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Nicolas
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"PLES RING IF AN RNSER IS REQIRD."

That would be nice, wouldn't it!
Fortunately for you, it's also true!

If you have a concern that your ticket has gone unresponded to for too long (we aim for 24-48 hour response time normally - we are all volunteers with school, work, and busy lives of our own) then feel free to bump the ticket. Some tickets are hampered by needing our developer to work on the project, or it's a longer-term issue, but on the whole most tickets are responded to in this timeframe and resolved very quickly. On a cursory look, I could find no open tickets from the board in your profile.

It would also be nice if users could appreciate the hard work that goes into providing them not only free forum software, but free support ticket access (not just community forums), for said software instead of behaving entitled.

Lots of nice things to wish for!
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Link2013
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Scientist
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How do you bump a ticket?
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DaPizzaMan
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#TeamSupport

Just post a reply to it and we will try to answer as soon as possible.
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adamuo9
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Yeah, that is really nice.
Edited by adamuo9, Sep 19 2017, 09:14 AM.
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Joe
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Is there a ticket you are waiting for us to respond to, Adam? If it has been 24 hours without a response, please bump it.
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Diana Jewell
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I can't log in to Zetaboards, and I don't know what to do about it. You say you're going to help, but then you refuse to do anything about it.
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Joe
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Diana Jewell
Jul 15 2017, 02:56 PM
I can't log in to Zetaboards, and I don't know what to do about it. You say you're going to help, but then you refuse to do anything about it.
Again, this type of comment is frustrating since we have no context at all. If this is regarding a ticket, please bump it.

There's about 100 unanswered tickets right now, and it's rare to see that under 50. It's a lot for a team of volunteers to keep up with.
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spiiike
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I hope no-one takes this the wrong way and not to take anything away from the volunteers who clearly work hard but is it not time for Zetaboards to think about hiring some paid staff? And if not, why?

I get that this is Brandon/Brian's baby but you see these kind of comments kind of a lot for some time now and in terms of updates, nothing has been released for a while, which is sad because ZB is a good software and has so much potential
Edited by spiiike, Jul 15 2017, 10:18 PM.
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