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Support ticket unanswered
Topic Started: Apr 4 2018, 03:03 PM (974 Views)
Chelonian
Member
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I've put a support ticket through the admin panel of my board on the 2nd of April but still have not had a reply. What is the average response time?
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Helena
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M is for Mod

Most tickets are answered within 48 hours. If not, they can be bumped after that time.

You have a response to your ticket now.
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Knitwit
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I opened one on March 16th and haven't heard anything yet. Could you check on that for me? Thanks.
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Helena
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Knitwit
Apr 9 2018, 09:01 AM
I opened one on March 16th and haven't heard anything yet. Could you check on that for me? Thanks.
Can you provide the ticket number?
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Knitwit
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It is 7019400. Thanks!
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Helena
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You have a reply to your ticket. :)
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Mozz
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" Itís not a bug Ė itís an undocumented feature "
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I put one in on on the 11th April. No reply as yet..

Ticket Number : Ticket ID: 7020376
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Moonface
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Mozz
Apr 16 2018, 06:49 AM
I put one in on on the 11th April. No reply as yet..

Ticket Number : Ticket ID: 7020376
I responded to your ticket.
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Mozz
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" Itís not a bug Ė itís an undocumented feature "
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Thanks for that, and for your help,,
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Bry.
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If I should add, I made a support ticket about something just a few days ago and I was worried of it being unanswered. Turned out that one of the staff quickly responded to it. I guess it's all to do with the staff being more busier than usual with other things, hence why the tickets took more time to be answered or never got an answer at all.
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allangelsscream
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We have a support ticket open on our board from May 2nd with no response. I've also made a post in the Personal Support Ticket forum, but have had no answer. I'm hoping someone can help.
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Oakster
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Hi there,

Just chasing up on a ticket I sent last week as well. It's #7021401.
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Merengue
Member
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Hello,

I'm just following up on a support ticket i requested through my Admin Panel,

Ticket ID: 7021738

The World Cup is about to begin and it is the busiest time for my message board so I would hope the issue I requested the support ticket for can be addressed soon as our board prepares for the World Cup.

Any help you can provide would be greatly appreciated.

Thank you.

My Message Board is:

Soccer Futbol Forum

http://s8.zetaboards.com/Soccer_Futbol_Forum/index/
Edited by Merengue, Jun 5 2018, 08:16 PM.
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Moonface
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I answered your ticket for you.
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Merengue
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Thank you so much Moonface. The information you supplied was exactly what I was looking for.
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